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  • Review my current/upcoming bookings
    Easily! Click on the Client Login button on the menu bar, and login using your email and password (don't worry if you've forgotten - just use the I forgot my password link and you will receive an email to reset your password). Once logged in, click on the "Your bookings" option. This shows all your current & upcoming bookings. There is a button at the bottom to view your past bookings.
  • Change or cancel my upcoming booking
    Easily! Click on the Client Login button on the menu bar, and login using your email and password (don't worry if you've forgotten - just use the I forgot my password link and you will receive an email to reset your password). Once logged in, choose the option for "Your Bookings". All your current & upcoming bookings are listed here. Click on the booking you wish to change or cancel. To Change the booking (recommended): Click on the Change button for the item (class or specific session) you wish to change. You can change the class (i.e. Rally to Agility, Manners to Rally - any other class we offer) or the day/time for that particular class (i.e. switch from Tue at 4 to Wed at 6). To Cancel the booking: Click on the "Cancel my booking" button at the bottom of the booking details Cancellation fees will be charged based on the time of your cancellation (see below) PLEASE NOTE: Current bookings (sessions already in progress) cannot be changed or cancelled online There is a 48 hour window before the time of the booking where changes or cancellations cannot be made on-line Changing classes to a class with a different fee will create a balance due or account credit for the difference Changing or cancelling a class within our our cancellation window(s) may incur a cancellation fee (see below) CANCELLATION FEE DEFINITIONS: Base Cancellation Fee (BEGINNING FOR BOOKINGS ON/AFTER 6/15/2023) Fee charged for any cancellation at any time after booking. This covers the fees we are charged by the credit card processor even if the total amount paid is refunded.​ Late Cancellation Fee​ Fee charged for cancellations made within a window of time - usually between 3-7 days prior to the first week of the class.​ These fees & time frames are shown when any booking is made, and must be agreed to before the booking is finalized. No refund of fees paid​ No refund is given if cancellation is made anytime after a certain time before booking - usually 72 hours​. This fee and time frame is shown when any booking is made, and must be agreed to before the booking is finalized.
  • Purchase a prepaid package (i.e. Puppy Play & Learn 6 pk, Conformation Handling Punch "card", private lesson 3 pack)
    Easily! Click on the Client Login button on the menu bar, and login using your email and password (don't worry if you've forgotten - just use the I forgot my password link and you will receive an email to reset your password). Click on the option for Prepaid Packages. From here there are several options: • Reactivity Consultation • Behavior/Reactivity Lesson 3 pack • Conformation Handling practice 6 class virtual punch card • Private 1/2 hr Dog Sports or Manners Lesson (Pkg of 3) • Puppy Play & Learn 6 pack
  • Avoid the base cancellation fee
    Just login to your account and move to a different session/class! No base cancellation fee will be charged. (Remember any time-related cancellation fees will still be deducted from the amount credited to the other class.) Also, if refunded fees are left on your account there will be no base cancellation fee. That fee is charged only if we refund your card. CANCELLATION FEE DEFINITIONS: Base Cancellation Fee Fee charged for any cancellation at any time after booking. This covers the fees we are charged by the credit card processor even if the total amount paid is refunded.​ This fee is specified when any booking is made and must be agreed to before the booking is finalized. Late Cancellation Fee​ Fee charged for cancellations made within a window of time - usually between 3-7 days prior to the first week of the session or class.​ These fees & time frames are shown when any booking is made and must be agreed to before the booking is finalized. No refund of fees paid​ No refund is given if cancellation is made anytime after a certain time before booking - usually 72 hours​. This fee and time frame is shown when any booking is made and must be agreed to before the booking is finalized.
  • Purchase a Gift Certificate/Voucher
    Easily! Click right here to access our Gift Voucher screen. They can be purchased for a specific class, or just a dollar amount. You will need to enter your own details and create an account. Once the certificate is purchased, you will receive instructions on how to print it out or email it to your recipient!
  • Prepare my dog for class
    Great question! As we use positive reinforcement training methods, we ask you to bring your dog with a plain flat collar or a harness. We also would like you to use a straight flat leash (rather than a retractable or bungee type). Bring LOTS of very small (pea-size) treats, preferably of varying "value". Kibble, for example, can be a great "low-value" reward. Hot dogs, steak and cheese are examples of "high-value" rewards. Remember that it is your DOG that decides if a treat is high value or not! Because we do use treats as a reward, we recommend not feeding a full meal right before a class. If your dog is on the higher end of excitability, it can be helpful to exercise your dog before class. Remember that we are here to have FUN with our dogs!
  • Cancellations
    Each booking you make shows the cancellation policy for that session/class/workshop. This will show any base cancellation fee as well as time-related fees based on time between your cancellation and the first class of the session/class/workshop. In general (there are some sessions/classes where this differs; workshops have a different policy) there is a base cancellation fee (due to fees charged by our credit card processor) that is clearly stated in the policy when you book. Additionally, if you cancel within a stated time (often 7 days) before the 1st week of the session or class you are eligible for a refund less the base cancellation fee. After that (usually between 7 days before and 72 hours before) you are subject to a late cancellation fee. After 72 hours before the 1st week of class, there is no refund. Please be sure to read the policy when you enroll in a class - you will have to agree to it to complete your booking. CANCELLATION FEE DEFINITIONS: Base Cancellation Fee Fee charged for any cancellation at any time after booking. This covers the fees we are charged by the credit card processor even if the total amount paid is refunded.​ This fee is specified when any booking is made and must be agreed to before the booking is finalized. Late Cancellation Fee​ Fee charged for cancellations made within a window of time - usually between 3-7 days prior to the first week of the session or class.​ These fees & time frames are shown when any booking is made and must be agreed to before the booking is finalized. No refund of fees paid​ No refund is given if cancellation is made anytime after a certain time before booking - usually 72 hours​. This fee and time frame is shown when any booking is made and must be agreed to before the booking is finalized.
  • Cancellation Fees
    Here are the definitions of our cancellation fees: Base Cancellation Fee Fee charged for any cancellation at any time after booking. This covers the fees we are charged by the credit card processor even if the total amount paid is refunded.​ Late Cancellation Fee​ Fee charged for cancellations made within a window of time - usually between 3-7 days prior to the first week of the class.​ These fees & time frames are shown when any booking is made, and must be agreed to before the booking is finalized. No refund of fees paid​ No refund is given if cancellation is made anytime after a certain time before booking - usually 72 hours​. This fee and time frame is shown when any booking is made, and must be agreed to before the booking is finalized.
  • Refunds
    Refunds are calculated based on the cancellation policy for each session/class/workshop. Please read the policy when you book - you must agree to it to finalize your booking. Due to changes in how we are charged by the credit card processor, we are having to charge a base cancellation fee to cover the cost the processor charges us. This is clearly stated as a cancellation fee in the policy when you book. You can move your class to another class without incurring this cancellation fee. Additionally, you can leave the balance on your account (after any time related fees are applied) and not be charged the base cancellation fee. Refunds must be processed manually, and can only be processed to same card that was originally charged. CANCELLATION FEE DEFINITIONS: Base Cancellation Fee Fee charged for any cancellation at any time after booking. This covers the fees we are charged by the credit card processor even if the total amount paid is refunded.​ This fee is specified when any booking is made and must be agreed to before the booking is finalized. Late Cancellation Fee​ Fee charged for cancellations made within a window of time - usually between 3-7 days prior to the first week of the session or class.​ These fees & time frames are shown when any booking is made and must be agreed to before the booking is finalized. No refund of fees paid​ No refund is given if cancellation is made anytime after a certain time before booking - usually 72 hours​. This fee and time frame is shown when any booking is made and must be agreed to before the booking is finalized.
  • Females in Heat in Class
    Females in heat may participate in class if they are wearing appropriate covering. Please consider that your female leaves an odor behind, and for agility that odor can remain on our equipment. For Conformation, females in heat do participate without covering. This can be distracting to males in the ring. While they would be uncovered in a show, please have your female in covering during conformation class.
  • Use of Different Training Tools
    So glad you asked! As our training philosophy is positive reinforcement/force free, we follow the "Humane Heirarchy". Here's a graphic to help explain what that is (Link to FaceBook post this came from here): You may notice that tools such as different types of collars (shock, pinch) would appear in the yellow caution or the red section. We work to stay in the Green area for the reason given in the yellow & red - it can break trust with your dog. At Four Paw Sports, our tag line is "...where relationship matters!" We have many different ways to stay in the green, and want to keep the dog in a happy and connected training mode. We do understand some people looking to address a behavior may have gone to less knowledgable sources (big box pet stores, or dare I say the internet in general!) and been told a tool like a pinch collar is the answer. Our goal is to teach you how to successfully move away from that tool, and actually teach your dog the correct behavior. Certainly in our "fun" classes like agility, rally or scent work, these tools can create a mind-set in your dog that it isn't good to try something new. So we do not permit "aversive" tools in those areas. We will not use them in our manners class, and will advise they be removed in class. If you have any questions about all this, please email us at info@fourpawsports.com.
  • Use of Food in Training
    We do often use food in training, but food is not required. What IS required is something that your dog will be willing to work for, and see as a reward. There are 2 ways we use food in training: Luring - this is when we show the dog the food, and use it to move our dog into a certain position. Reward - the dog performs the behavior. We "mark" or click the behavior exactly when they perform it, and then reach for the food as a reward. The basic difference is when the food appears - a lure appears before the dog does the behavior, a reward appears after the dog does the behavior. We try to move away from using a lure ASAP. Once we can get the behavior from the dog with a lure, repeat with lure only 2-3 times. Then switch to a "fake" lure, mark/click the behavior, and only then reach for the reward. Ideas for things that are not food that might be rewarding to your dog: Toys (tugs, balls) A "real life" experience - like being able to stay at the door and then go outside Praise certainly can be a reward; however, it tends to have a lower value when used in higher distraction/more difficult settings.
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