Question 1

Review my current/upcoming bookings

Accepted Answer

Easily! Click on the Client Login button on the menu bar, and login using your email and password (don't worry if you've forgotten - just use the I forgot my password link and you will receive an email to reset your password).
 
Once logged in, click on the "Your bookings" option. This shows all your current & upcoming bookings. There is a button at the bottom to view your past bookings.

Question 2

Change or cancel my upcoming booking

Accepted Answer

Easily! Click on the Client Login button on the menu bar, and login using your email and password (don't worry if you've forgotten - just use the I forgot my password link and you will receive an email to reset your password).
 
Once logged in, choose the option for "Your Bookings".

All your current & upcoming bookings are listed here.

Click on the booking you wish to change or cancel.

To Change the booking (recommended):
Click on the Change button for the item (class or specific session) you wish to change. You can change the class (i.e. Rally to Agility, Manners to Rally - any other class we offer) or the day/time for that particular class (i.e. switch from Tue at 4 to Wed at 6).
To Cancel the booking:
Click on the "Cancel my booking" button at the bottom of the booking details
Cancellation fees will be charged based on the time of your cancellation (see below)

PLEASE NOTE: 
Current bookings (sessions already in progress) cannot be changed or cancelled online
There is a 72 hour window before the time of the booking where changes or cancellations cannot be made on-line
Changing classes to a class with a different fee will create a balance due or account credit for the difference
Changing or cancelling a class within our our cancellation window(s) may incur a cancellation fee (see below)

CANCELLATION FEE DEFINITIONS:
	
Base Cancellation Fee (BEGINNING FOR BOOKINGS ON/AFTER 6/15/2023)
Fee charged for any cancellation at any time after booking. This covers the fees we are charged by the credit card processor even if the total amount paid is refunded.​

Late Cancellation Fee​
Fee charged for cancellations made within a window of time - usually between 3-7 days prior to the first week of the class.​ These fees & time frames are shown when any booking is made, and must be agreed to before the booking is finalized.

No refund of fees paid​
No refund is given if cancellation is made anytime after a certain time before booking - usually 72 hours​. This fee and time frame is shown when any booking is made, and must be agreed to before the booking is finalized.

Question 3

Purchase a prepaid package (i.e. Puppy Play & Learn 6 pk, Conformation Handling Punch "card", private lesson 3 pack)

Accepted Answer

Easily! Click on the Client Login button on the menu bar, and login using your email and password (don't worry if you've forgotten - just use the I forgot my password link and you will receive an email to reset your password).
 
Click on the option for Prepaid Packages. From here there are several options:
	• Reactivity Consultation
	• Behavior/Reactivity Lesson 3 pack
	• Conformation Handling practice 6 class virtual punch card
	• Private 1/2 hr Dog Sports or Manners Lesson (Pkg of 3)
	• Puppy Play & Learn 6 pack

Question 4

Avoid the base cancellation fee

Accepted Answer

Just login to your account and move to a different session/class! No base cancellation fee will be charged. (Remember any time-related cancellation fees will still be deducted from the amount credited to the other class.)

Also, if refunded fees are left on your account there will be no base cancellation fee. That fee is charged only if we refund your card.

CANCELLATION FEE DEFINITIONS:
	
Base Cancellation Fee
Fee charged for any cancellation at any time after booking. This covers the fees we are charged by the credit card processor even if the total amount paid is refunded.​ This fee is specified when any booking is made and must be agreed to before the booking is finalized.

Late Cancellation Fee​
Fee charged for cancellations made within a window of time - usually between 3-7 days prior to the first week of the session or class.​ These fees & time frames are shown when any booking is made and must be agreed to before the booking is finalized.

No refund of fees paid​
No refund is given if cancellation is made anytime after a certain time before booking - usually 72 hours​. This fee and time frame is shown when any booking is made and must be agreed to before the booking is finalized.

Question 5

Purchase a Gift Certificate/Voucher

Accepted Answer

Easily! Click right here to access our Gift Voucher screen. They can be purchased for a specific class, or just a dollar amount.

You will need to enter your own details and create an account.

Once the certificate is purchased, you will receive instructions on how to print it out or email it to your recipient!

Question 6

Prepare my dog for class

Accepted Answer

Great question!

As we use positive reinforcement training methods, we ask you to bring your dog with a plain flat collar or a harness. We also would like you to use a straight flat leash (rather than a retractable or bungee type).

Bring LOTS of very small (pea-size) treats, preferably of varying "value". Kibble, for example, can be a great "low-value" reward. Hot dogs, steak and cheese are examples of "high-value" rewards. Remember that it is your DOG that decides if a treat is high value or not!

Because we do use treats as a reward, we recommend not feeding a full meal right before a class.

If your dog is on the higher end of excitability, it can be helpful to exercise your dog before class.

Remember that we are here to have FUN with our dogs!